Payment Terms

These Payment Terms govern all payment-related aspects of your use of the AestheticOS platform ("Platform"), including Stripe Connect payment processing, platform fees, and refunds. These terms supplement the Terms of Service and the Subscription Agreement.

By enabling payment processing on your clinic portal, you agree to the terms set out below.

How It Works:

The Platform uses Stripe Connect to enable you (the Tenant) to accept payments from your patients for bookings, treatments, and products. In this model:

• NUYU Clinic Pty Ltd operates as the "platform" in Stripe Connect terminology
• You (the Tenant) operate as a "connected account"
• Patients pay through your clinic portal; funds flow through Stripe to your connected account, minus applicable fees

Tenant Obligations:

• You must create and maintain a Stripe Connected Account in good standing
• You must comply with Stripe's Connected Account Agreement and all applicable Stripe policies
• You are responsible for the accuracy of your Stripe account information, including business details, bank account, and tax information
• You acknowledge that Stripe may require additional verification or impose restrictions on your account independently of us

Onboarding:

When you enable Stripe Connect on your clinic portal, you will be redirected to Stripe to complete onboarding. This process may require you to provide business registration details, identity verification, and bank account information. We do not control the Stripe onboarding process or store your banking details.

A platform fee is applied to each transaction processed through Stripe Connect. The fee is a percentage of the transaction amount (before Stripe's own processing fees) and varies by subscription plan:

Platform fees are deducted automatically by Stripe before funds are settled to your connected account. You will see the fee breakdown in your Stripe Dashboard.

In addition to platform fees, Stripe charges its own processing fees (currently 1.7% + $0.30 for domestic cards in Australia). Stripe's fees are set by Stripe and are subject to change — refer to Stripe's pricing page for current rates.

We reserve the right to modify platform fee percentages with at least 30 days' written notice.

What Patients Can Pay For:

• Treatment bookings (if your portal has prepayment or deposit enabled)
• Product purchases through your e-commerce store
• Any other goods or services you make available through your clinic portal

Payment Methods:

• Credit and debit cards (Visa, Mastercard, American Express) via Stripe
• Other payment methods supported by Stripe and enabled on your connected account (e.g., Apple Pay, Google Pay)

You are responsible for ensuring that the prices displayed on your portal are accurate and comply with Australian Consumer Law, including displaying prices inclusive of GST where required.

Tenant-Initiated Refunds:

• You can initiate refunds to patients through your Stripe Dashboard or admin panel
• Full and partial refunds are supported
• When you issue a refund, the platform fee associated with the original transaction will also be refunded to you (minus any Stripe processing fees that are non-refundable)

Patient Refund Requests:

• Patients should direct refund requests to you (the Tenant/clinic), not to us
• You are responsible for your own refund policy, which must comply with Australian Consumer Law
• We do not mediate refund disputes between Tenants and patients

Chargebacks:

• If a patient initiates a chargeback (dispute) through their bank, Stripe will handle the dispute process
• You are responsible for responding to chargebacks and providing evidence to Stripe
• Stripe may charge a dispute fee in accordance with their terms
• We are not liable for chargebacks or their outcomes

Payouts from Stripe to your nominated bank account follow Stripe's standard payout schedule for Australia:

• Standard payouts are typically processed within 2 business days after a transaction settles
• New Stripe accounts may have a longer initial payout delay (typically 7–14 days) as determined by Stripe
• Payout timing is controlled by Stripe, not by us

You can view your payout schedule and history in your Stripe Dashboard.

You are solely responsible for your own tax obligations, including:

• Registering for and collecting GST if your business turnover exceeds the GST threshold
• Issuing tax invoices to patients where required
• Remitting GST to the ATO
• Reporting income from transactions processed through the Platform

We provide transaction records and reports to assist with your tax obligations, but we do not provide tax advice. Consult your accountant or tax advisor.

For our own services (subscription fees), we charge GST as set out in the Subscription Agreement.

If your clinic offers treatments involving Schedule 4 medicines, you must ensure that your pricing and invoicing separates:

• Consultation fees: The professional service/consultation component (which can be advertised and charged through the Platform)
• Pharmaceutical costs: The cost of S4 medicines (which should not be advertised on public-facing pages and may need to be handled outside the Platform, depending on your practice model)

This separation helps ensure compliance with TGA advertising restrictions. We recommend consulting your regulatory advisor about the appropriate billing structure for your practice.

The Platform does not validate or enforce this separation — it is your responsibility to ensure your pricing and invoicing practices comply with applicable regulations.

Payment-related disputes are handled as follows:

• Disputes between Tenants and Patients: You are responsible for resolving payment disputes with your patients directly. We do not act as a mediator. Your dispute resolution obligations under Australian Consumer Law apply
• Disputes between Tenants and Us: Disputes about platform fees, subscription charges, or billing errors should be raised with us at [email protected]. We will investigate and respond within 14 business days
• Disputes with Stripe: Disputes about Stripe's processing fees, account restrictions, or payout issues should be directed to Stripe Support

For general dispute resolution procedures, see the Terms of Service, Section 17.

All prices, fees, and transactions on the Platform are denominated in Australian Dollars (AUD).

If a patient pays using a card issued in a currency other than AUD, their bank may apply a currency conversion fee. This is between the patient and their bank — we are not responsible for currency conversion fees.

For billing, payment, or Stripe Connect queries:

For legal queries, contact [email protected].